X baj Privacy Policy

Welcome to x baj. Our Privacy Policy ("Policy") provides complete information on how your personal data is collected, used, stored, and protected. By using the xbaj.im website or mobile app, you agree to this Privacy Policy.

We believe privacy is a fundamental right. That's why every piece of your information on the x baj platform is handled with the utmost care. This policy is drafted in accordance with the applicable data protection laws of Bangladesh.

If you have any questions about this Privacy Policy, please reach out to our support team. We're always here to help.

X baj only collects information that is necessary to provide its services and ensure security. Below is a breakdown of the data collected by category:

X baj collects your information through various methods. Your consent is ensured at each step:

• Registration Form: Information you provide directly when creating your account is collected at the point of registration.
• KYC Process: Information is collected from documents you upload for identity verification purposes.
• Transaction Activity: Payment method details are automatically recorded during deposits and withdrawals.
• Automated Tracking: Technical data is collected via cookies and log files while you use the platform.
• Support Contact: Information you share via live chat or email is stored on record.
• Third-Party Verification: Where necessary, information may be verified through an approved identity verification agency.

X baj uses the information it collects for the following purposes only. Each use is limited to improving your experience or fulfilling a legal obligation:

• Account Management: To ensure secure registration, login, and account protection.
• Payment Processing: To process deposits and withdrawals accurately and without delay.
• Fraud Prevention: To detect multiple accounts, unusual transactions, and bot activity.
• Legal Compliance: To comply with Anti-Money Laundering (AML) and related legal requirements.
• Service Improvement: To analyze user experience and further improve the x baj platform.
• Responsible Gaming: To monitor betting patterns and identify problematic behavior at an early stage.
• Marketing Communications: With your consent, to keep you informed about relevant offers and promotions.
• Customer Support: To resolve your complaints and queries as quickly as possible.

X baj never sells your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: Only the data necessary to complete transactions is shared with mobile banking services such as bKash, Nagad, and Rocket.
• Identity Verification Services: Document information may be shared with approved verification agencies to complete the KYC process.
• Law Enforcement Agencies: Information may be disclosed to government authorities in response to lawful orders or investigations under the laws of Bangladesh.
• Technology Partners: Technology service providers that support platform operations may only use data securely and within the bounds of their contractual obligations.

X baj uses cookies on its platform. Cookies are small text files stored in your browser that help enhance your experience.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

X baj follows the highest industry standards to protect your data. Our security measures are outlined below:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption — the same standard used in banking.
• Password Hashing: Your password is never stored in plain text — only a bcrypt hash is retained.
• Two-Factor Authentication (2FA): An extra layer of security can be added to your account login.
• Secure Data Centers: Our servers are protected by 24/7 security monitoring and firewalls.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Staff Training: Staff with access to your data undergo rigorous privacy and confidentiality training.

As an x baj member, you have the following rights regarding your personal information:

To exercise any of the rights above, email us at support@xbaj.im. We will respond within 30 business days.

X baj does not retain any information beyond what is necessary. Retention periods by data type are outlined below:

• Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
• Financial Transaction Information: At least 7 years, in accordance with Bangladesh's financial regulations.
• KYC Documents: Stored securely for up to 5 years after account closure.
• Customer Support Records: Up to 2 years after your last interaction.
• Cookies & Browsing Data: Up to 90 days.

The x baj platform is intended for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification is required at registration. Providing false information will result in account termination.
• If any minor's information is found in our system, it will be deleted immediately.
• If a parent or guardian believes their child is using x baj, please contact us at support@xbaj.im.

X baj reserves the right to update this Privacy Policy at any time. When changes are made:

• Minor Updates: The updated policy will be published on the website, with the date at the top of the page reflecting the change.
• Major Changes: Notice will be sent to your registered mobile number or email address at least 30 days in advance.
• Your Consent: Continued use of the platform after the notice period will be considered acceptance of the updated policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

• Email: support@xbaj.im
• Website: xbaj.im
• Response Time: Within 24 hours on business days, and within 48 hours on holidays.